Insurance industry sees drones taking claims work to new heights

The insurance company Travelers is considering giving this assortment of drones to insurance adjusters for use in the field. – Patrick Skahill

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Claim University is a giant warehouse operated by the insurance company Travelers, where insurance adjusters go to train. Inside are dinged-up cars, damaged store fronts, and big model houses.

And while you might not think of insurance adjusters as risk takers, Patrick Gee, who works on auto and property claims for Travelers, said they can be.

“Whenever you climb ladders or you get up on a roof, despite well-trained claim professionals with safety standards, there’s always a risk of an accident occurring,” Gee said.

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